Returns & Refunds
Return & Refund Policy
Physical Products (Tormek, Walrus Oil, Akfix, Minimalist Woodworker books, Merch)
VTW offers a 30-day return policy, which means you have 30 days after receiving your item to request a return. You may return most new, unopened items within 30 days of delivery for a full refund (excluding shipping). Returns after 30 days but less than 90 days will incur a 15% restocking charge. No returns after 90 days.
To be eligible for a return:
- The item(s) must be in the same condition that you received it. Unused, unopened, and in its original packaging
- Proof of purchase (receipt) is required
If you would like to request a return, please contact us at email@example.com. Please include the reason you would like to return the item(s). If your item arrived damaged or unsatisfactory, please include photos to expedite the return process.
We will respond within 24-48 business hours with instructions on how to proceed.
If your return is accepted, you are responsible for the shipping charges to return your item(s). Please include a note with your order number acknowledging our communication.
Please return your item(s) to:
Vic Tesolin Woodworks
34 Townsend Avenue
We will notify you once we’ve received and inspected your return, and will confirm that we have issued you your refund. Please allow up to 1 week for the refund to show on your payment method.
Any additional return questions can be sent to firstname.lastname@example.org
Damages and Unsatisfactory Items
In the event that your item is received damaged or doesn't exceed your exceptions, please contact us immediately. Please include photos so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Services (Webiars & Private Instruction)
Digital Products (Gift Cards)
Within 24 hours, we will acknowledge your request.